Privacy Policy

Effective Date: January 28, 2026

House of Gainz ("we," "our," or "us") respects your privacy and is committed to protecting the personal information of our members, guests, and website/app users. This Privacy Policy explains how we collect, use, store, and share your information.

House of Gainz locations operate under separate legal business entities, all doing business as House of Gainz, and currently operate only in the state of Texas.

1. Information We Collect

We collect personal information in connection with gym memberships, website use, and mobile app use.

A. Personal Identification Information

When you sign up for a membership, use our website, or download our app, we may collect:

• Full name
• Home address
• Phone number
• Email address
• Date of birth
• Emergency contact information
• Member profile photo

B. Billing & Payment Information

For membership payments and related services, we collect:

• Credit or debit card information
• Bank account information for ACH payments
• Billing address

Payment data is processed securely through our third-party service providers and is not stored directly on House of Gainz systems.

C. Facility Usage & Security

To maintain safety and security, we collect:

• Security camera footage inside and outside our facilities
• Access card scan data, including entry times and dates

D. Health & Fitness Information

We may collect limited health or fitness-related information when voluntarily provided by members (for example, for training or fitness assessments).

2. Information Collected Through Our Website & App

When you use our website or mobile app, we may collect:

• Contact form submissions
• Online membership purchases
• Newsletter sign-ups
• Usage data and browsing behavior

We may use:

• Cookies and similar tracking technologies
• Google Analytics
• Microsoft Clarity (for session recordings and heatmaps)
• Advertising and tracking tools such as the Meta (Facebook/Instagram) Pixel

These tools help us understand website usage, improve services, and deliver relevant advertising.

3. How We Use Your Information

We use collected information to:

• Create and manage memberships
• Process payments and billing
• Provide facility access
• Communicate with members (email, SMS, phone calls, app notifications)
• Provide training and fitness services
• Improve our facilities, services, website, and app
• Maintain safety and prevent fraud or unauthorized access
• Comply with legal obligations

4. How We Share Information

We do not sell your personal information.

We may share your information with trusted third parties that help us operate our business, including:

• Club Automation (membership management software)
• Daxko (payment processing and related services)
• Personal trainers and coaching staff for service delivery
• Marketing and communication platforms (email/SMS systems)

These providers are only permitted to use your information to perform services on our behalf.

We may also disclose information if required by law, court order, or to protect the safety of members, staff, or the public.

5. Communications

By becoming a member or submitting your information, you agree that we may contact you via:

• Email
• Text/SMS messages
• Phone calls
• Mobile app notifications

These communications may include billing notices, membership updates, promotions, gym announcements, and service-related information. You may opt out of marketing communications at any time, but service-related messages may still be sent.

6. Use of Photos & Media

House of Gainz may take photos or videos within the facility for marketing, social media, or promotional use only with your permission. Member transformations or tagged social media posts are never used without consent.

7. Minors

We allow memberships for minors under the following conditions:

• Ages 13–15 must be accompanied by a parent or guardian
• Ages 16–17 may attend alone
• All minors require parent or guardian permission to obtain a membership

We do not knowingly collect personal information from children under 13.

8. Data Security

We take reasonable administrative and technical measures to protect your information, including:

• Restricting staff access to member data
• Password-protected systems
• Secure third-party software providers

However, no system can be guaranteed 100% secure.

9. Your Privacy Rights

Members may request to:

• Review their personal information
• Update or correct their information

These requests must be made in person at a House of Gainz location.

Membership cancellation requests must be submitted via email, in accordance with membership agreement terms.

10. Data Retention

We retain member information for as long as necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes.

Security camera footage may be stored for a limited time unless needed for safety or legal reasons.

11. Third-Party Links

Our website or app may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and app with a revised effective date.

Contact us with privacy questions or concerns.